Privacy Policy

Last Updated: January 2026

At Goalker, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, purchase our products, or use our smart lawn mowers and related services.

1. Data We Collect

We may collect the following types of personal data:

a. Personal Information:

• Name, email address, phone number, shipping and billing address, payment details.

b. Device Information:

• Smart mower ID, usage logs, firmware version, operational data, error reports.

c. Website Usage Data:

• IP address, browser type, pages visited, time spent on the website, cookies, and analytics data.

d. Communication Data:

• Emails, customer service inquiries, feedback, and warranty requests.

2. How We Use Your Data

We use your data for the following purposes:

• Order Processing & Delivery: To process purchases, ship products, and provide customer support.

• Product Usage & Performance: To monitor mower performance, improve functionality, and provide firmware updates.

• Marketing & Promotions: To send offers, newsletters, and promotional communications (with your consent).

• Legal Compliance: To comply with laws, regulations, and enforce our Terms & Conditions.

• Security & Fraud Prevention: To detect unauthorized use and protect our systems.

3. Legal Basis for Processing (EU GDPR)

If you are an EU resident, we process your personal data based on:

• Contractual necessity: To fulfill orders and service agreements.

• Consent: For marketing communications and certain optional features.

• Legitimate interests: For fraud prevention, security, and service improvements.

• Legal obligation: Where required by law.

4. Data Sharing

We do not sell your personal data. We may share your information with:

• Service Providers: Logistics, payment processors, IT service providers.

• Legal Authorities: If required by law or to protect our rights.

• Analytics & Marketing Tools: With aggregated or anonymized data.

5. Data Retention

• Personal data related to orders is kept for up to 10 years for legal, tax, and warranty purposes.

• Marketing data is retained until you unsubscribe.

• Device usage data may be retained for product improvement and diagnostics, anonymized where possible.

6. Your Rights (EU Residents)

Under GDPR, you have the right to:

Access: Request a copy of your personal data.

• Correction: Correct any inaccurate or incomplete data.

• Erasure: Request deletion of your personal data (subject to legal obligations).

• Restriction: Limit the processing of your data.

• Data Portability: Receive your data in a structured, machine-readable format.

• Withdraw Consent: Withdraw consent for marketing communications at any time.

To exercise these rights, please contact Support@goalkertech.com.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Improve website performance and user experience.

• Analyze website traffic.

• Enable certain functionalities (e.g., shopping cart, login).

You can manage cookie preferences through your browser settings. For more information, see our Cookie Policy.

8. Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encrypted data transmission (HTTPS)

• Secure storage systems

• Access controls and authentication measures

While we strive to protect your information, no system is 100% secure, and we cannot guarantee absolute security.

9. International Transfers

Your data may be transferred to and processed in countries outside the EU/EEA where our service providers operate. In such cases, we ensure appropriate safeguards are in place in accordance with GDPR.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will reflect the latest revision. Significant changes will be communicated on our website or via email.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Email: Support@goalkertech.com